Before choosing a call tracking system, there are a number of things that you need to consider so that you can make the right selection. Here are some few tips to help select the right call tracking software.
The type of call tracking software will greatly depend on your organization. The provider of the platform that you choose should understand your market and have extensive experience providing services to companies that are in a similar field. Using a good call tracking software gives you insights of those campaigns that have the most qualified leads and as a result, you will increase the overall profitability of your business.
The system should integrate well with other third-party services and software that are currently being used in your organization. This is an important factor because you will be able to keep track of your caller’s browsing history on your site as well as the sales leads. Therefore, ensuring that it works well with other tools is essential for the success of your business.
In order to grow your business, it is important to choose a call tracking software that allows you to record calls and listen to them later on. Similarly you will be able to evaluate the customer service of your sales representatives and advise accordingly. You can also use this information to match up your leads with the revenue.
Before you buy a call tracking platform, be sure that it is easy to use and manage. You and your team members should be able to set it up quickly and embedded new features without much hustle. Good providers will offer you with training in order to ensure that you keep up with the features and manage them easily.
Determine how many agents will have access to the software before making a decision. Each agent should be assigned to a call so that no calls are ignored. Therefore, the software should allow transfer of call tickets and store them in workgroup queues. Lastly, a good software will allow the agents to set up reminders for work that needs to be done.
Look for a vendor that will be able to follow up with the callers and track the sales conversion. The system should provide you with good data flow so you can connect with your customers through the sale. This will improve the productivity and profitability of your organization.
Keep in mind your budget and chose a call tracking software that fits within your means. This is because you will be buying many phone numbers when the size of your campaign increases. Similarly, the charges may vary with the calling minutes of each phone.